Shipping & Returns

Thank you for visiting and shopping at Bulilit Bilingo.

The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Delivery delays can occasionally occur.

Shipping rates & delivery estimates

Shipment method Estimated delivery time Shipment cost

Sendle Satchel 3-5 business days From $7.05 - $11.72 (up to 25kg for Melbourne)

Sendle Satchel 3-5 business days From $8.65 - $30.01 (up to 25kg National)

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Please save all packaging materials and reuse.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery delays can occasionally occur.

Shipping rates & delivery estimates

Shipment method Estimated delivery time Shipment cost

Sendle Satchel 10-16 business days $15.15 - $32.10 (up to 2kg for Zone 1, New Zealand)

Sendle Satchel 10-28 business days $18.85 - $64.00 (up to 2kg for Zone 2, Asia Pacific)

Sendle Satchel 10-28 business days $20.95 - $65.00 (up to 2kg for Zone 3, North America)

Sendle Satchel 10-28 business days $23.95 - $67.00 (up to 2kg for Zone 4, Western Europe)

Sendle Satchel 14-30 business days $31.75 - $89.75 (up to 2kg for Zone 5, Rest of the World)

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Heads up: there have been some changes to our international exchange rate surcharges due to COVID-19.

These are now:
* $1.50 for Zone 1 (NZ) deliveries, $2.50 for Zone 2 (Asia) deliveries, $3.50 for Zone 2 (US & Canada) deliveries, $5.50 for Zone 2 (UK & Europe) deliveries and $9.50 for Zone 3 (Rest of world) deliveries.
** For some international destinations, we are currently unable to send parcels weighing more than 2kg.

Return & Exchange Policy

Thanks for shopping at Bulilit Bilingo.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately inform you on the status of your refund after checking the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, please contact us.